Return & Refund Policy
At Eclipse, we are committed to delivering premium quality products and exceptional service. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
You may return unused, unopened items, including the original packaging, within 30 days of receiving your order.
To request a return, please contact our customer support team at:📧 Support@eclipselashes.com.au
Once your return request is approved, we will provide instructions for returning your item.
Please note: Customers are responsible for all return shipping costs. Original shipping fees are non-refundable.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If approved, your refund will be processed and issued to your original payment method. Please allow several business days for the refund to be processed and appear on your statement, depending on your financial institution.
Please note: Any costs associated with returning the product, including return shipping fees, are the responsibility of the customer and will not be reimbursed.
Exchanges
If you receive a defective or damaged product, we will happily replace it with the same item.
Please get in touch with us within 14 days of receiving your order at:
📧 Support@eclipselashes.com.au
We will assist you with an exchange and provide the next steps.
Contact Us
If you have any questions about returns, exchanges, or refunds, our support team is here to help:
📧 Support@eclipselashes.com.au
Thank you for choosing Eclipse. We value your trust and are dedicated to providing a safe, reliable, and luxurious shopping experience.